01Acceptance of these Terms
"FixIt Abuja," "we," "us" or "our" refers to the FixIt Abuja repair-and-maintenance dispatch service, operated by JustServicesPro Management and Consulting Ltd (RC 7965265), Abuja, FCT, Nigeria. "You" refers to any person or business that visits fixit.justservices.pro, calls, WhatsApps, emails, or submits a form to reach us — whether as a client seeking a repair or a technician seeking work ("Client" and "Technician" respectively).
By calling, WhatsApping, emailing, filling any form on this website, or otherwise engaging FixIt Abuja through any channel, you confirm that you have read, understood and agreed to these Terms & Conditions in full. If you do not agree, please do not contact us or use our services.
02What FixIt Abuja Does
FixIt Abuja dispatches verified technicians with competence to attend to and provide repairs, maintenance and related services on-call at your home or place of business within Abuja, FCT. We operate as a dispatch and referral service: we receive your request, match it to a suitable technician from our network, and coordinate the visit.
FixIt Abuja does not itself carry out the repair, maintenance or installation work. That work is performed directly by the Technician, who deals with you one-on-one for the duration of the job.
03Nature of the Technician's Engagement
Technicians dispatched through FixIt Abuja are independent contractors, not employees, agents or partners of JustServicesPro Management and Consulting Ltd. Each Technician is solely responsible for:
- The quality, safety, method and legality of the work they perform;
- Any tools, spare parts, materials or sub-contractors they use;
- Quoting and agreeing a fair price with you before work begins;
- Their own conduct, punctuality and professionalism while on your premises.
We take reasonable steps to verify a Technician's identity, phone number and stated experience before adding them to our network. This vetting is a reasonable-effort screening, not a guarantee, warranty or certification of skill, character or outcome.
04Client Responsibilities
- Provide an accurate description of the fault, correct contact details and correct location in Abuja;
- Agree the price and scope of work with the Technician before work begins, and ask for this in writing (text/WhatsApp) where possible;
- Be present, or have a responsible adult present, for the full duration of the visit;
- Verify the Technician's identity on arrival and confirm they are the person FixIt Abuja dispatched;
- Secure valuables, cash and sensitive documents not related to the job before the Technician arrives;
- Inspect completed work and raise any concern with the Technician directly before they leave your premises;
- Make payment directly to the Technician (or through whatever channel you both agree), for work satisfactorily carried out.
05Technician Responsibilities
- Attend appointments promptly, and inform the Client and FixIt Abuja of any delay;
- Give an honest quote before starting work, and get the Client's agreement to any change in scope or price;
- Carry out repairs, maintenance or installation competently, safely and in line with standard trade practice;
- Treat the Client, their property and household with courtesy and respect;
- Carry your own tools, safety equipment and, where the job requires it, appropriate protective gear;
- Never request payment for FixIt Abuja itself, or claim to be a staff/employee of JustServicesPro Management and Consulting Ltd;
- Not solicit clients found through FixIt Abuja to bypass the platform in a manner that undermines client protection or safety records.
06Limitation of Liability
To the fullest extent permitted by Nigerian law:
- FixIt Abuja and JustServicesPro Management and Consulting Ltd act solely as a dispatch and referral platform connecting Clients and Technicians, and are not liable for the acts, omissions, negligence, misconduct, workmanship, delay or non-performance of any Technician, or of any Client;
- We do not guarantee the outcome, durability or safety of any repair, installation or maintenance work carried out by a Technician;
- We are not liable for any loss, theft, damage to property, personal injury, or dispute over pricing or payment arising from a visit arranged through FixIt Abuja;
- Any dispute over the quality of work, pricing, damage or payment is a matter between the Client and the Technician directly. FixIt Abuja may, at its discretion and in good faith, help mediate such disputes, but is under no obligation to do so and is not a party to the underlying contract for repair services;
- Where FixIt Abuja is nonetheless found liable for anything arising from your use of the service, our total liability is limited to any dispatch or platform fee you paid directly to FixIt Abuja (excluding any amount paid to the Technician).
07Pricing, Quotes & Payment
Any price mentioned on this website, over the phone or via WhatsApp before a Technician inspects the job is an estimate only. The final price is whatever the Client and Technician agree, face to face, before work starts. FixIt Abuja does not set, collect or process payment for repair work unless expressly stated otherwise in writing for a specific job.
08Cancellations & No-Shows
Please give as much notice as possible if you need to cancel or reschedule a booking. Repeated late cancellations, no-shows, or providing a false address/fault description may result in FixIt Abuja declining to dispatch a Technician to you in future. Technicians who repeatedly fail to honour confirmed appointments may be removed from our network.
09Safety & Acceptable Conduct
FixIt Abuja has zero tolerance for threats, harassment, fraud, or unsafe conduct by either a Client or a Technician. We reserve the right to refuse service to any Client, and to suspend or permanently remove any Technician from our network, without prior notice, where conduct puts any person or property at risk.
10Indemnification
You agree to indemnify and hold harmless JustServicesPro Management and Consulting Ltd, its directors, staff and affiliates, from and against any claim, loss, liability, damage or expense (including reasonable legal costs) arising out of or connected to: (a) a repair, maintenance or installation job arranged through FixIt Abuja; (b) your breach of these Terms; or (c) your interaction with another Client or Technician introduced through this platform.
11Privacy & Data
Information you submit through our booking forms, calls or WhatsApp (name, phone number, location, job details) is used only to match you with a Technician, coordinate dispatch, and improve our service. We do not sell your personal data. We handle personal information in line with the Nigeria Data Protection Act (NDPA) 2023.
12Website Use
You agree not to misuse this website — including submitting false information, attempting to disrupt the site, or copying its content, design or technician profiles for a competing service without our written permission.
13Changes to these Terms
We may update these Terms from time to time as our service grows. The version posted on this page at fixit.justservices.pro/terms.html is always the current one, and continuing to use FixIt Abuja after an update means you accept the revised Terms.
14Governing Law & Disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Both parties agree to first attempt to resolve any dispute with FixIt Abuja amicably; where that fails, the courts sitting in Abuja, Federal Capital Territory, shall have jurisdiction.
15Contact
Questions about these Terms? Reach JustServicesPro Management and Consulting Ltd (trading as FixIt Abuja):
- Phone / WhatsApp: +234 807 992 6755
- Email: info@justservices.pro
- Location: Abuja, Federal Capital Territory, Nigeria